Your rights
CareSouth’s Privacy Policy states that no person will be discriminated against or victimised because they make a complaint.
What are your rights
Children and young people in care or supported accommodation have a right to:
- Be protected from harm
- Feel safe and secure
- Get support and services to help you develop or be able to live independently
- Be kept informed
- Have a say in decisions that affect you
- Privacy and time alone
- Confidentiality
- Complain if you are worried about something
- Maintain your own culture, religion and language
- Be supported by the ‘least intrusive service’ available.
Getting Respect
It is easier to get your rights respected if you act responsibly. For example:
- Being kind to and respecting carers, workers and other kids
- Not hurting other people
- Not threatening other people
- Looking after the place you’re living in
- Looking after the things you use or are given.
How to Complain
If you have a complaint or are concerned about something:
Talk to your caseworker
If you can’t talk to them or you are not satisfied, talk to their supervisor or Manager
If you are still not satisfied you may ask to speak to the CEO or a member of the Board or may write to the Board.
Other Complaints Avenues
If you are still not satisfied with CareSouth’s response to your complaint there are many other avenues you can follow:
Kids Helpline
1800 551 800
Kids can ring and talk to a Counsellor about what’s bothering them
NSW Ombudsman
1800 451 542 or 9286 1000
The NSW Ombudsmen deals with complaints and may review your situation. They also have Community Visitors who can help children and young persons in care to sort out problems with their care.
Community Services
132 111
You can ring Community Services concerning children and young persons being hurt or at risk.
Children’s Guardian
82193600
Do you Understand?
Some of the words and ideas on this page may be difficult for you to understand. If you need somebody to explain something on this page, please ask your carer or a CareSouth worker - they will help you.
