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IT

Information, Communication and Technology

Figures

398

Devices

(computers, desk phones, mobile phones, printers)

  • Berkeley: 200
  • Nowra: 92
  • Goulburn: 20
  • Griffith: 17
  • Deniliquin: 20
  • Deakin: 19
  • Other: 30
27

Servers

640

User accounts & mailboxes on the CareSouth network

1300

Help desk calls per month

CareSouth has offices in the Illawarra, Shoalhaven, Southern Tablelands, Western NSW and ACT. Keeping our staff connected across a wide geographic area is a vital part of the organisation’s everyday work practice. Our Information Technology team are constantly improving the ways in which staff communicate, capture and share information, not only with each other but with the clients we support.

 

Because of the distances between offices, IT staff are using more sophisticated technology such as live Virtual Private Network (VPN) creating one cohesive company, by allowing staff to securely connect across all our locations. We now have 10 Virtual Private Network sites connected to our domain in Berkeley. Staff can also access servers and the intranet remotely.

 

The IT team maintains 398 devices across all of our CareSouth offices; these include computers, desk phones, mobile phones and printers. Our IT department maintains 27 core servers that manage various aspects of our network such as user logons, email, data collection, printing services and remote access.

 

CareSouth’s IT department manages over 600 user accounts and mailboxes on the organisation’s network and more than 1TB of data is stored on our main server. Each month our IT team respond to 1300 requests for help.

 

Our new VOIP telephone system was installed across CareSouth this financial year, connecting all offices from every region to one system.

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