Term Definition
Agency-managed Plan A method of plan management whereby a provider receives payment for services from the NDIA via myplace and must be a Registered Provider.
Assistive Technology (AT)  The full range of technological solutions that allow people with disabilities to be more independent, more connected, and provide opportunities for them to realise their potential as active members of their families, schools, workplaces and communities. Beyond the traditional aids and equipment used by people with disability, including home and vehicle modifications, prosthetics and hearing aids, AT includes devices used by people without disabilities (for example, smartphones, tablets and apps) that are offering new ways to form connections and increase participation.
Carer Someone who provides personal care, support and assistance to a person with disability, and is not contracted as a paid or voluntary worker.
Choice and Control The NDIA principle which outlines a participant’s right to determine who, how and when their supports are delivered.
Community Services Activities and services such as social, study, sporting or other interests, available from local non-government groups and government entities.
Conflict of Interest A situation where a person can derive a real or perceived benefit from actions or decisions made in their official capacity. This is when a person’s decisions are affected by relationships. These relationships can be because of family, friends, other positions they hold (for example sitting on Boards). Conflicts of interest are also not allowed under the NDIS Terms of Business for Registered providers. It is important to disclose any potential conflict of interest to the NDIA if you are concerned about this and to seek advice if you are unsure. Being proactive about conflicts of interest protects you and your business. An example of conflict of interest may be a planner suggesting a Participant use a particular Provider, who is also the planner’s family member.  In this case, the planner would have a conflict of interest.
Early Intervention Providing support early in a child’s life or early post-onset of disability to reduce the effects of disability and to improve functional capacity.
Evidence Base  The decision-making framework used to integrate information from high quality research and data collection which, when combined with the clinician’s clinical expertise and the client’s background, provides proof for the recommendations.
Functional Impact  A description of the nature and extent of a person’s disability and how it affects the things they need to do and the way they do them.
Informal Supports Supports delivered by a participant’s networks such as their friends and/or family.
Mainstream/ Community Supports Existing government supports which are typically available to every person in Australia (e.g. Health, Education, Justice, Housing).
myplace The online portal through which providers manage their registration, connect and make service bookings with participants, submit, and monitor claims for payment.
myplace Dashboard This is the opening page of myplace. A provider can be directed to other parts of myplace from here.
NDIA National Disability Insurance Agency; Agency. The NDIA is the statutory authority responsible for delivering the NDIS.
NDIS National Disability Insurance Scheme; Scheme.
Notice Period A period of time before a Service Agreement ends. This may be one month, or more.
Outcome Domain The NDIA Outcomes Framework comprises eight domains: daily living, home, relationships, health and wellbeing, lifelong learning, work, social and community participation and choice and control.
Outcomes Framework  The Agency’s mechanism for measuring success for people with disability in the eight outcome domains.
Person-centred Approach Places the person with disability at the centre of decision-making around their own care needs.
Plan Management Agency (PMA) A third party (registered provider) who assists the participant to manage the funded supports in their plan. A PMA pays the provider directly and then claims for services through myplace.
Plan Nominee A family member, carer, friend or other person. If the NDIA gives approval, this person can manage the participant’s NDIS funding and support them to make other decisions.
Price Guide The document which outlines the support items for which price controls currently apply, and their price, which are funded by the NDIS. It is not a definitive list and providers should use a principle of best fit. A list of support items can be found in the Price Guide on our website – caresouth.gov.au
PRODA Provider Digital Access (shortened to PRODA) is an online authentication service. A PRODA account is required in order to access the new provider portal called myplace.
Provider A provider is an individual or organisation delivering a support or a product to a participant of the NDIS.
Psychosocial Disability The term used to describe the disability experience of people with impairments and participation restrictions related to mental health conditions. These impairments and participation restrictions include loss of or reduced ability to function, think clearly, experience full physical health and manage social and emotional aspects of their lives.
RA (Registration Authority) Number The RA number is a reference number for your PRODA account. You may need to quote this number when you call the NDIA Customer Service Centre to ask questions about your PRODA account.
Reasonable and Necessary Supports The supports that are funded under the NDIS Act. The NDIA publishes operational guidelines to assist decisions on what is to be funded as a reasonable and necessary support.
Registered Provider Organisations or individuals that have been approved (under section 70 of the NDIS Act) to be a Registered Provider with the NDIA. Registered Providers of supports have met requirements regarding qualifications, approvals, experience and capacity for the approved supports.
Self-Management A method of managing a plan whereby the participant is responsible for managing, negotiating with, and paying a provider directly.
Service Agreement The documented agreement between a participant and provider highlighting the nature, quality and expected outcomes of a support.
Service Booking The online agreement between a participant and provider detailing the timeframe and cost of supports. It is completed in myplace
Support Categories These are the 15 categories by which funding will be allocated to an NDIS participant. Refer to the Price Guide on our website for more information – caresouth.org.au  
Support Package The term used by the Agency to describe the funding available for the supports available to an individual participant.
Terms of Business A document which outlines the obligations that must be met by an NDIA Registered Provider in order to maintain their registration.
Therapy Assistant            A therapy assistant provides support and therapeutic intervention for participants. Therapy assistants are trained in therapeutic interventions by multidisciplinary teams.
Username and Password            Required to log into PRODA and myplace.
(Quality and Safeguard) Working Arrangements Quality and Safeguards refers to a range of supports and mechanisms that ensure the safety and wellbeing of a participant. In transition, State and Territory Quality and Safeguards requirements will be maintained and these are outlined in the NDIS Quality and Safeguards Working Arrangements with each of the States and Territories, and are contained in the Guide to Suitability.

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